Revision to Corporate Complaint Policy - Excluded Complaints
June 11, 2026 Leader of the Council (Cabinet member) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Leader of the Council agreed revisions to the Corporate Complaint Policy on 11 June 2026. The revisions amend the circumstances under which complaints can be excluded, aligning the policy with Housing Ombudsman recommendations. The process for handling groundless complaints will change from outright exclusion to inclusion in the Stage 1 response.
Full council record
Decision
Agreed the revisions to the Corporate Complaint Policy.
Details
| Outcome | Recommendations Approved |
| Decision date | 11 Jun 2026 |