Purpose

IT Service Desk procurement

Decision

1.   
To note that Appendix 1 is not for
publication on the basis that it contains information relating to
the financial or business affairs of any particular person
(including the authority holding that information) as set out in
paragraph 3 of Schedule 12A of the Local Government Act 1972 (as
amended).

 
2.   
To approve the Procurement Strategy
for the award of Service Desk contract by way of a five year call
off contract from Lot 5: Service Integration and Management of the
RM6100 Technology 3 framework from the Crown Commercial
Service. It is estimated that the total value of the
contract over five years will be about £2.6m This will cover
the costs incurred by Agilisys for transition.
The operational cost
will be
funded from Digital Services’ existing
operational
budget.
 
3.   
To approve the award of
Service Desk contract to Agilisys limited by way of a direct award
from the above framework.
 
4.   
To approve reserve spend
of £137,000 for transition costs payable to Agilisys and a
further £100,000 for Council change management
costs.
 
5.   
To note that this proposal is
supported by the Chief Digital Officer. 
 

Reasons for the decision

The current service desk
contract for the Council is due to end on 31 March 2024 and cannot
be extended beyond this date.  The
service provider, Agilisys Limited, has consistently delivered a
high performing service which has been good value for money and which has achieved a high level of
customer satisfaction. 
 

Alternative options considered

As described in the
report.