Purpose

This report sets out the procurement strategy
for a competitive tender for a customer portal, E form, CRM
platform. The current contract is with Granicus-Firmstep Limited
and has been in place since 2019, which is due to expire in October
2024.

Decision

1.   
To carry out a competitive tender exercise for a new
customer portal, E form, CRM platform to award a new contract for 3
years with an optional 1-year extension.
 
2.   
To note that the annual contract cost has been
estimated at £180k, making a total value of £720k. This
is based on the current costs of Granicus, and these figures are
only used as an indicative cost. Price will have a heavy weighting
when evaluating any bidders.