Contract Award for the Provision of Council’s contact centre application
May 28, 2026 Cabinet Member for Finance and Reform (Cabinet member) Key decision Awaiting outcome View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet Member for Finance and Reform approved the award of a contract for the provision of a Contact Centre Application on 28 May 2026. The decision was to award the contract to the Preferred Supplier for an initial period of three years, with an option to extend for up to two further years. The contract will provide a unified, AI-powered digital engagement platform and Contact Centre Application.
Supporting Documents
Details
| Reference | Call-ins0 |
| Outcome | For Determination |
| Decision date | 28 May 2026 |
| Effective from | 3 Jun 2026 |
| Lead officer | Hina Jethwa |
| Subject to call-in | Yes |