The Executive Director of Finance and Corporate Services approved the contract award for Case Management Solutions for Adults and Children's Services on 9 June 2026. This decision was to award the contract to the Preferred Supplier for the provision of Case Management Solutions. The contract will include Service Level Agreements with financial penalties for unmet KPIs and requires the supplier to sign the H&F Low Carbon Procurement Charter.

The Executive Director of People's Services approved the contract award for the delivery of the Self-Directed Support Service on 1 May 2026. This decision was to award the contract to the Preferred Supplier for an initial period of three years with an option to extend for an additional two years. The contract will include specific KPIs for service delivery and require the provider to offer accessible and inclusive communication, including non-digital options.