Procurement of Out of Hours Contact Centre Service - Joint Partnership to continue for the OOH telephony service provision
September 20, 2024 Cabinet Member for Finance and Reform (Cabinet member) Key decision Approved View on council websiteFull council record
Purpose
Provision of Joint Out-of-Hours (OOH)
emergency contact centre services through the Joint Out of Hours
Partnership to deliver comprehensive OOH contact services,
encompassing Adults and Children's Social Care, Environmental
Services, Building Control, Highways, and Emergency Services.
Decision
1.
To note that that Appendices B, D and E are not for
publication on the basis that they contain information relating to
the financial or business affairs of any particular person
(including the authority holding that information) as set out in
paragraph 3 of Schedule 12A of the Local Government Act 1972 (as
amended).
2.
That LBHF commits and continues to remain part of the Joint
partnerships/new contract with the chosen supplier and retain an
overarching contract agreement and Memorandum of Understanding
(MOU) with other partners. To note that Ealing will also remain as
the Lead Partner.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 20 Sep 2024 |
| Subject to call-in | Yes |