Procurement of Out of Hours Contact Centre Service - Joint Partnership to continue for the OOH telephony service provision

September 20, 2024 Cabinet Member for Finance and Reform (Cabinet member) Key decision Approved View on council website
Full council record

Purpose

Provision of Joint Out-of-Hours (OOH)
emergency contact centre services through the Joint Out of Hours
Partnership to deliver comprehensive OOH contact services,
encompassing Adults and Children's Social Care, Environmental
Services, Building Control, Highways, and Emergency Services.
 

Decision

1.        
To note that that Appendices B, D and E are not for
publication on the basis that they contain information relating to
the financial or business affairs of any particular person
(including the authority holding that information) as set out in
paragraph 3 of Schedule 12A of the Local Government Act 1972 (as
amended).
 
2.        
That LBHF commits and continues to remain part of the Joint
partnerships/new contract with the chosen supplier and retain an
overarching contract agreement and Memorandum of Understanding
(MOU) with other partners. To note that Ealing will also remain as
the Lead Partner.
 

Supporting Documents

Appendix F EIA- OOH procurement.pdf
Key Decision Report - Out Of Hours Contact Centre Final Version 29082024.pdf
Appendix G Climate implications OOH.pdf
Appendix A - Financial impacts of leaving the OOH partnership 29082024.pdf
Appendix C LBHF roster for dialogue.pdf

Details

OutcomeRecommendations Approved
Decision date20 Sep 2024
Subject to call-inYes