Content

DECLARATIONS OF INTEREST MADE FOR THIS ITEM:

 
None

 

RESOLVED:

 
That Cabinet:

 
1.   
Noted the contents of this report and the appendices.

Reasons for Decision

In alignment with the statutory requirements set out by the Housing
Ombudsman’s Complaint Handling Code, it is essential that the
governing body maintains oversight of complaint performance.
Presenting this report to Cabinet ensures transparency,
accountability, and strategic governance in relation to our
complaint handling processes. It enables Cabinet to assess
organisational responsiveness, identify areas for improvement, and
ensure that service delivery remains resident-focused and compliant
with regulatory expectations.