Update of the complaints policy and process
July 19, 2023 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to approve the update of the Complaints and Compliments Policies and Procedure as detailed in the supplementary report.
Full council record
Purpose
Cabinet will be asked to agree changes to the complaints policy and process.
Decision
Cabinet approved the Update of the Complaints and Compliments Policies and Procedure as contained in the Supplementary report.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 19 Jul 2023 |
| Effective from | 27 Jul 2023 |
| Subject to call-in | Yes |