Decision

Notification of decision following a Licensing Panel hearing to determine an application for the grant of a Premises Licence under section 17 of the Licensing Act 2003

PREMISES:   Dusra Indian Restaurant, 101 Chiswick High Road, London, W4 2ED

APPLICANT:  Dusra Ltd (Company number 16888023)

TAKE NOTICE THAT on 8th July 2026following a hearing before the Licensing and General Purposes Sub Committee (the “Licensing Panel” or “Panel”),

HOUNSLOW COUNCIL, as the Licensing Authority for the Premises RESOLVED as follows:

Decision

To Grant with amendments, the application for a new Premises Licence for Dusra Ltd in relation to Dusra Indian Restaurant, 101 Chiswick High Road, London, W4 2ED as follows:

Supply of alcohol for consumption on the premises

Monday to Sunday: 11:00 to 22:30

Hours of opening

Monday to Sunday: 11:00 to 23:00

Conditions:

1)           Appropriate signage will be displayed, in a prominent position, informing customers they are being recorded on CCTV.

2)           The premises shall install and maintain a comprehensive CCTV system which records 24 hours a day. All entry and exit points will be covered enabling frontal identification of every person entering in any light conditions. All CCTV recordings shall be stored for a minimum period of 31 days and all recordings will be stamped with the correct date and time. Viewing of recordings shall be made available, subject to Data Protection legislation, immediately upon the request of Police or an authorised council officer.

3)           A staff member from the premises who is conversant with the operation of the CCTV system shall be on the premises at all times when the premises are open. This staff member must be able to provide a police or authorised council officer copies of recent CCTV images or data with the minimum of delay when requested.

4)           Persons wishing to leave the premises to smoke shall not be permitted to take drinks outside with them.

5)           All staff responsible for selling alcohol shall receive regular training in the Licensing Act 2003, including age restricted sales.

6)           Written records of this training shall be retained and made available to police and council officers with the absolute minimum of delay when requested.

7)           An incident log shall be kept at the premises and made available to police and council officers with the absolute minimum of delay when requested which will as a minimum record the following:

·      any refusal of the sale of alcohol

·      any incidents of disorder

8)           Alcohol will only be served to seated diners, and no bar only service will occur.

9)           Clear and prominent notices shall be displayed and maintained at all exits in a place where they can be seen and easily read by customers requiring customers to leave the premises and the area quietly.

10)        All external doors and windows, including skylights, shall be kept closed, other than for access and egress from 22:00 Monday to Sunday.

11)        A Challenge 25 policy will be followed. Where a person appears to be under the age of 25 identification in the form of a passport, photo driving licence or a proof of age card bearing the PASS hologram will be sought and if not provided service of alcohol shall be refused.

Reasons

1. The Panel convened in person to determine an application by Dusra Ltd (Company number 16888023) (the “Applicant”) for a new Premises Licence for Dusra Indian Restaurant, 101 Chiswick High Road, London, W4 2ED (the “Premises”) under the Licensing Act 2003.   The Premises are a restaurant comprising a ground floor dining area with the kitchen in the basement and residential premises above, and is located in an area of mixed commercial and residential properties.   
2. The application sought to license the supply of alcohol for consumption on the Premises between the hours of 11:00 to 23:00 Monday to Sunday and contained proposed conditions to be added to any Premises Licence.  The Applicant purchased the Premises in January 2026, which had previously operated as an Indian restaurant for many years under another name and previously held a Premises Licence for around 10 years.
3. Following the consultation there was one objection from an interested party that, in summary, was concerned about the prevention of public nuisance due to concerns over the noise of the extraction system, the air conditioning and the use of a skylight.  A full copy of the objector’s representation is shown at Appendix B to the Agenda.
4. There were no representations from any of the Responsible Authorities, although the Police agreed conditions with the Applicant, A copy of the Police conditions is shown in Appendix C to the Agenda.
5. At the hearing the Applicant was represented by Ms Gani, a Director of the Applicant, and the objector was also present.
6. In making its decision, the Panel considered all the relevant information including:

·       Written and Oral representations by all the parties

·       The Licensing Act 2003 and the steps appropriate to promote the Licensing Objectives

·       The guidance issued under section 182 of the Licensing Act 2003 (the “Statutory Guidance”)

·       Hounslow Council’s Statement of Licensing Policy 2025 (the “Council’s Policy”)

·       The Human Rights Act 1998

1. In making its decision the Panel noted the application included proposed conditions and that further conditions had subsequently been agreed with the Police, and these conditions largely addressed a number of the concerns raised by the objector.
2. The application sought to license the supply of alcohol at the Premises and the hours sought fell within the core hours set out in the Council’s Statement of Licensing Policy 2025, save for Sunday where the core hours suggest a licensing termination time of 22:30.  The Applicant subsequently agreed conditions with the Police that included reducing the termination time for the supply of alcohol to 22:30 Monday to Sunday, to allow for 30 minutes drinking up time before the Premises closed.  No other crime and disorder concerns were raised by the Police.
3. With regard to the noise allegedly generated by the ventilation system and air conditioning unit at the Premises, the objector claimed this was an issue, although her written representation referred to internal works the Applicant told her had been carried out that would reduce the noise and it appeared that the Premises were closed at the date the objection was made.  Therefore, the exact level of noise generated, and whether this was a reduction on the previous system, was unclear.  For the Applicant’s part, Ms Gani stated the ventilation system had been cleared out and the system made quieter, whilst the air conditioning system had also apparently been updated and was quieter.  The objector stated she had complained about the noise to the Council’s noise pollution team in June 2026 but no further action had been taken.  The objector stated that acoustic reports should be, or should have been, provided by the Applicant as part of their application, but this was something that was not normally provided as part of a licensing application for a restaurant. 
4. Based on the information presented, the Panel did not consider that there was sufficient evidence to add any further conditions relating to possible noise nuisance.  The Panel informed the objector that if this was, and continued to be, an issue then she could pursue a complaint with the Council’s noise team and/or raise it with her Ward Councillors.  The Panel also noted that even if it rejected the application, this would not have any effect on the operation of the ventilation or air conditioning system at the Premises.
5. In relation to the complaint about the skylight window in the Premises, the objector queried if this had been permitted by Planning and was also concerned that the skylight had been left open on occasion and that this could result in further noise nuisance from the activity within the Premises.  The Licensing Panel does not deal with any planning issues and therefore whether the skylight was or was not permitted by planning was not part of its remit. 
6. The Panel acknowledged the potential for internal noise to escape through windows, which could cause noise nuisance, especially in the late evening, however this concern should be addressed by the proposed condition for any doors and windows to be closed from 22:00.  During the hearing the Applicant included the skylight in this description and stated the window would normally be closed as the Premises had air conditioning.  Therefore, this proposed condition should address this issue and, for the sake of clarity, the Panel has amended this condition to specifically include any skylight as well.
7. The Applicant also confirmed that they were only planning to have background music at the Premises. in which case there should not be any loud live or recorded music being played in the Premises.
8. With regard to the objector’s concern about people going on to the rear roof of the Premises and looking into their property, the Applicant stated that no customers would be going onto this space. She stated  that only she, her husband and authorised people had gone up there and this was mainly for maintenance, namely to clear away leaves to stop them blocking the gutter.  If that was the case, and with the Applicant owning the Premises, the Panel did not consider this was an issue within its remit to consider.
9. Turning to the other conditions proposed by the Applicant, these included signage to remind customers to leave the Premises quietly, the implementation of the Challenge 25 scheme, alcohol only to be served to diners alongside a meal and incident reporting. Conditions relating to CCTV, staff training and prohibiting customers taking drinks outside with them if they left the Premises to smoke, were part of the Police conditions.  The Panel considered that all those conditions were appropriate to assist with upholding the licensing objectives, and should be included in any Premises Licence.  However, to ensure that the conditions were sufficiently clear and robust, the Panel decided to amend the wording of the conditions regarding incident reporting, the Challenge 25 scheme and signage to remind customers to leave quietly, by making these more in line with the Licensing Authority’s model conditions. Therefore, the reporting of incidents and refusals of alcohol should form part of an incident log book that should be made available to the Police and Licensing Officers upon request and the Challenge 25 condition was also to be amended, with confirmation of acceptable forms of identification.
10. Training to staff members in relation to age restricted sales could be added as an addition to the staff training condition agreed with the Police, and the Panel had already explained its amendment to the condition to close doors and windows by 22:00 to specifically include skylights.
11. The Applicant had also proposed conditions regarding restricting the times for deliveries and waste collection to reduce late night disturbance.  The Panel understood that all deliveries were via the front of the Premises and no representation had been received on this point. Therefore, the Panel decided not to include this as a formal condition, however the Applicant should be aware of the need to minimise early morning and late-night disruption to ensure there were no complaints or there may be a licensing review on those issues in the future. 
12. Similarly, no issues had been raised about children dining without an adult, or about crime and disorder at the Premises.  Therefore, the Panel  decided this condition was not required.  Similarly, the licensable hours were up to 23:00 so no specific condition prohibiting sales after 23:00 was required.
13. The Panel considered all these conditions, modified as outlined above, would be sufficient to uphold the licensing objectives.   Accordingly, the Panel decided to grant the Premises Licence for the supply of alcohol for consumption on the Premises for the hours of 11:00 to 22:30 Monday to Sunday, with the conditions (modified as deemed appropriate) as set out at the beginning of this Decision.

Right to Appeal

1. Any party aggrieved with the decision of the Licensing Panel on one or more grounds set out in schedule 5 of Licensing Act 2003 may appeal to the local Magistrate’s Court within 21 days of notification of this decision.