Report in Public by the Local Government and Social Care Ombudsman: Investigation into Stage 2 of the Corporate Complaints Procedure
June 22, 2023 Executive (Other) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Executive decided to approve the recommendations from the Local Government and Social Care Ombudsman on 22 June 2023. The decision included amending specific paragraphs within the recommendations and approving the progress of remedial actions. The council will write to 44 complainants to apologise, update the Ombudsman on the backlog, and has cleared all backlogs.
Full council record
Decision
The report was amended on submission as follows:
Replace “paragraph 3.4” in recommendation 2.1(c) and “paragraph 3.5” in recommendation 2.1(d) both with "paragraph 3.6”
AGREED recommendations, as amended.
Reasons for the decision – as detailed in the report
Other options considered – none
Conflicts of interest / dispensations granted – none
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 22 Jun 2023 |
| Effective from | 28 Jun 2023 |
| Subject to call-in | Yes |