Resident Experience Programme - Phases 1 and 2 funding approval
April 20, 2023 Executive (Other) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Executive agreed recommendations for the Resident Experience Programme Phases 1 and 2 on 20 April 2023. The programme aims to improve resident satisfaction by focusing on telephone and face-to-face services in Phase 1 and defining future resident experience offers in Phase 2. Funding of £3.372m for Phases 1 and 2 was approved, with £1.974m to be funded from the Business Strategy Reserve and HRA, and £0.330m capital costs also funded from these reserves.
Full council record
Decision
AGREED RECOMMENDATIONS
Reasons for the decision – as detailed in the report
Other options considered – none
Conflicts of interest / dispensations granted – none
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 20 Apr 2023 |
| Effective from | 26 Apr 2023 |
| Subject to call-in | Yes |