Annual Housing Landlord Complaints Report

June 17, 2025 People Committee (Committee) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...that the Committee noted the Housing Landlord Complaints Self Assessment 2024/25 and approved the Annual Housing Complaints Performance and Service Improvement report 2024/25.

Full council record
Content

RESOLVED that –
 

1.   
the Housing Landlord Complaints Self
Assessment 2024/25 at Annex 1 of the agenda
report be noted; and
 

2.   
the Annual Housing Complaints Performance and Service Improvement
report 2024/25 at Annex 2 of the report be
noted.

Related Meeting

People Committee - Tuesday 17 June 2025 7:30 pm on June 17, 2025

Supporting Documents

Annex 2 - Housing Landlord Performance Report 2024-25.pdf
Annual Housing Landlord Complaints Report.pdf
Annex 1 - Kingston Council Housing Ombudsman Self Assessment 2025-26.pdf
Annex 3 - Annual Housing Ombudsman Service Report 2023-24.pdf
Annex 4 - Housing Ombudsman Landlord Report RBK 2023-24.pdf
Annex 5 - Housing Landlord Complaints Policy.pdf

Details

OutcomeRecommendations Approved
Decision date17 Jun 2025
Subject to call-inYes