Housing Landlord Annual Performance and Service Improvement Report 2025_26

June 23, 2026 People Committee (Committee) Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

The People Committee decided to approve the Housing Landlord Complaints Self Assessment 2026/27 and the Annual Housing Complaints, Performance and Service Improvement report 2025/26 on 23 June 2026. These approvals ensure compliance with the Housing Ombudsman Service Complaint Handling Code.

Full council record

Decision

RESOLVED that –

  1. the Housing Landlord Complaints Self Assessment 2026/27 at Annex 1 of the report be approved; and
  2. the Annual Housing Complaints, Performance and Service Improvement report 2025/26 at Annex 2 of the report be approved.

Related Meeting

People Committee - Tuesday, 23 June 2026 - 7:30 pm on June 23, 2026

Supporting Documents

Housing Landlord Annual Performance and Service Improvement Report 2025_26.pdf
Annex 1 - Kingston Council Housing Ombudsman Self Assessment 2026.pdf
Annex 2 - Housing Landlord Annual Complaints Performance.pdf
Annex 4 - Housing Landlord Complaints Policy v.5.pdf
Annex 3 - Landlord Report - Kingston upon Thames Council 2024-25.pdf

Details

ReferenceCall-ins0
OutcomeRecommendations Approved
Decision date23 Jun 2026
Effective from8 Jul 2026
Subject to call-inYes