Annual Corporate Performance and Service Improvement Report 2025/26

September 24, 2026 Approved View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

The Corporate and Resources Committee of Kingston upon Thames Council approved the Annual Corporate Performance and Service Improvement Report 2025/2026 and the annual Local Government and Social Care Ombudsman Code self-assessment 2025/2026 on 24 September 2026. The Portfolio Holder for Communities, Commissioning, Customer Contact & Governance will draft the governing body response required by the LGSCO.

Full council record

Decision

RESOLVED that:

1)    The Annual Corporate Performance and Service Improvement Report 2025/2026 (attached as Annex 1) be approved; and

2)    2. The annual Local Government and Social Care Ombudsman Code self-assessment 2025/2026 at Annex 2 of this report be approved;

NOTED that:

3)    The content of the Local Government and Social Care Ombudsman (LGSCO) Annual Letter at Annex 3; and

4)    That following committee the Portfolio Holder for Communities, Commissioning, Customer Contact & Governance will draft the governing body response, required by the LGSCO, for publishing alongside the Annual Corporate Performance and Service Improvement Report 2025/26 on the Council's website

Supporting Documents

Annex 3 - LGSCO annual letter 2025-26.pdf
Annual Corporate Performance and Service Improvement Report 2025-26.pdf
Annex 1 - Royal Borough of Kingston upon Thames Annual Corporate Performance and Service Improvement.pdf
Annex 2 - RBK Self-assessment against the requirements of the LGSCO Code for complaint handling 2026.pdf

Details

ReferenceCall-ins0
OutcomeRecommendations Approved
Decision date24 Sep 2026
Effective from9 Oct 2026
Subject to call-inYes