Annual Housing Landlord Complaints Report

July 17, 2024 Place Committee (Committee) Approved View on council website

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Summary

... to approve the Housing Landlord Complaints Self Assessment 2023/24 and the Annual Housing Complaints Performance and Service Improvement report 2023/24.

Full council record
Content

RESOLVED that:
 
1.        
the Housing Landlord Complaints
Self Assessment 2023/24 at Annex 1 of the report be approved; and
 
2.        
the Annual Housing Complaints
Performance and Service Improvement report 2023/24 at Annex 2 of the report be approved.

Supporting Documents

Annual Housing Landlord Complaints Report - FINAL.pdf
Annex 3 - Annual Housing Ombudsman Service Report 2022-23 - FINAL 0709.pdf
Annex 1 - Housing Ombudsman Self Assessment 2024 - 0627.pdf
Annex 4 - Landlord Report Kingston upon Thames Council.pdf
Annex 2 - Annual Complaints Performance Service Improvement Report 2023-24.pdf

Details

OutcomeRecommendations Approved
Decision date17 Jul 2024
Subject to call-inYes