Housing Ombudsman Service Complaint Handling Code Annual Submission

September 10, 2025 Mayor and Cabinet (Other) Key decision Approved View on council website

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Summary

...to note the annual submission against the statutory Housing Ombudsman Service Complaint Handling Code 2024, consisting of the annual self-assessment, the annual complaints report, and the service improvement report.

Full council record
Content

It was MOVED, SECONDED and RESOLVED to note
the annual submission against the statutory Housing Ombudsman
Service Complaint Handling Code 2024. This consists of the annual
self-assessment against the Code, the annual complaints report and
service improvement report.
 

Related Meeting

Mayor and Cabinet - Wednesday, 10th September, 2025 6.00 pm on September 10, 2025

Supporting Documents

Housing Ombudsman Service - Annual Submission - Reports 2024-25 with imps.pdf
Housing Ombudsman Service - Annual Submission - Appendix-A-Self-Assessment Lewisham.pdf
Housing Ombudsman Service - Annual Submission - Appendix B Annual complaints report.pdf
Housing Ombudsman Service - Annual Submission - Appendix C Service Improvement Plan.pdf
Housing Ombudsman Service - Annual Submission - Sign-off Sheet.pdf

Details

OutcomeRecommendations Approved
Decision date10 Sep 2025