Future IT changes in the Revenue and Benefit service and approval to procure

December 3, 2025 Mayor and Cabinet (Other) Key decision Approved View on council website

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Summary

...to procure and award contracts for IT systems supporting Revenue and Benefit services, including a processing system and maintenance, a processing system, and a Customer Engagement service, with a total estimated value of £7,325,000.

Full council record
Content

RESOLVED:
 
Mayor and Cabinet approved the procurement and
award of:
 

•        
A contract for the provision of a
processing system and maintenance for a period of 5 years with the
option to extend for up to a further 2 years at an annual cost of
£525k per annum and a total cost over the 7 years of the
contract of £3.375m.

•        
A contract for the provision of a
processing system for a period of 5 years with the option to extend
for up to a further 2 years at an annual cost of £350k per
annum and a total cost over the 7 years of the contract of
£2.45m.

•        
A contract for the provision of
Customer Engagement service using the G-Cloud 14 framework
agreement for a period of 3 years with the option to extend for up
to 1 further year at an annual cost of £300k per annum and a
total cost over the 4 years of the contract of
£1.2m.
 
Mayor and Cabinet approved authority to select
the preferred service providers following the outcome of this
process to the Executive Director for Corporate Resources (in
consultation with the Director of Law and Corporate Governance and
the Head of Revenues and Benefits) in accordance with the selection
and award criteria published in the tender documentation and agree
the final form of contract. 
 

Related Meeting

Mayor and Cabinet - Wednesday, 3rd December, 2025 6.00 pm on December 3, 2025

Supporting Documents

Approval to procure a number of new Council Tax IT contracts REPORT.pdf
Approval to procure a number of new Council Tax IT contracts SIGN OFF SHEET.pdf

Details

OutcomeRecommendations Approved
Decision date3 Dec 2025