Annual Complaints Report
December 3, 2025 Mayor and Cabinet (Other) Key decision Awaiting outcome View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to note and approve the Annual Complaints Report, publish a response to the Non-statutory Complaints Performance and Service Improvement Report, and continue prioritizing complaint-handling improvements across the council.
Full council record
Decision
RESOLVED:
• To note and approve the contents of the report.
• To publish a response to the Non-statutory Complaints Performance and Service Improvement Report, as required by the Local Government and Social Care Ombudsman’s complaint-handling code.
• To continue to prioritise complaint-handling improvements across the council, monitoring performance and challenging services which are not compliant, particularly with respect to how we respond to Ombudsman complaints.
Related Meeting
Mayor and Cabinet - Wednesday, 3rd December, 2025 6.00 pm on December 3, 2025
Supporting Documents
Details
| Outcome | For Determination |
| Decision date | 3 Dec 2025 |
| Expected date | 3 Dec 2025 |
| Originally due | 3 Dec 2025 |
| Lead officer | Lew McKenzieNotice of decision: 15/09/2025 |