Content

RESOLVED:
 

•        
To note and approve the contents
of the report.

•        
To publish a response to the
Non-statutory Complaints Performance and Service Improvement
Report, as required by the Local Government and Social Care
Ombudsman’s complaint-handling code.

•        
To continue to prioritise
complaint-handling improvements across the council, monitoring
performance and challenging services which are not compliant,
particularly with respect to how we respond to Ombudsman
complaints.