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Summary
The Housing Select Committee of Lewisham Council approved recommendations on 02/09/2026. Consideration will be given to increasing in-person complaints handling training and officers will explore arrangements for closing complaints only after resident confirmation of completed works.
Full council record
Decision
RESOLVED:
1, That the report be noted.
2, That consideration be given to increasing the use of in-person complaints handling training for staff alongside online training.
3, That officers explore arrangements where complaints relating to completed works are only closed once residents have confirmed that they are satisfied that the works have been completed.
Related Meeting
Housing Select Committee - Wednesday, 2 September 2026 - 7.00 pm on September 2, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 2 Sep 2026 |