Housing Ombudsman Service Complaint Handling Code Annual Submission

September 18, 2024 Mayor and Cabinet (Other) Approved View on council website

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Summary

...to note the contents of the Housing Ombudsman Service Complaint Handling Code Annual Submission and for the Member Responsible for Complaints to respond.

Full council record
Content

RESOLVED to note the contents and for the Member
Responsible for Complaints to respond.
 
 

Related Meeting

Mayor and Cabinet - Wednesday, 18th September, 2024 6.00 pm on September 18, 2024

Supporting Documents

Housing Ombudsman Appendix A. Self-Assessment against the Complaint Handling Code 2024.pdf
Housing Ombudsman Appendix B Self-Assessment Summary.pdf
Housing Ombudsman submission sign off sheet.pdf
Housing Ombudsman Appendix C. Annual Complaints Report Housing Services 2023.24.pdf
Housing Ombudsman Service COmplaint Handling Code Annual Submission report.pdf
Housing Ombudsman Appendix E. P49 Investigation Letter.pdf
Housing Ombudsman Appendix D. Service Improvement Plan.pdf

Details

OutcomeRecommendations Approved
Decision date18 Sep 2024