Purpose

To approve the procurement of a cloud-based IT solution bespoke to Bereavement Services.

Decision

To award a Direct Award via G Cloud 14 Framework Lot 2 (Cloud Software) to PlotBox to deliver a new IT Bereavement solution which has:

·         Funeral Director and Mason portal

·         Cemetery mapping (identify space, memorial safety plus supports end users find loved ones)

·         Integration into CivicaPay

·         Other efficiencies such as, auto renewals on memorials

·         Improved reporting functionality

·         More efficient use of staff time; modern and flexible ways of working

·         Increased staff satisfaction

·         Secure storage of financial and personal data to better meet GDPR

·         Ability to better manage users and their accounts

·         Become more digital, agile, and effective

·         Improve the standard and quality of service to users 

To ensure the new Bereavement Services cloud based solution is fit for purpose, has the functionality Bereavements Services require to manage day to day operations and from an ICT perspective fulfils the ICT standards / requirements around security; transfer of data etc.”