Annual Complaints Report 2024/25
September 10, 2025 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...the Cabinet of Melton approved the Council's complaints annual submission, comprised of a self-assessment and performance report, for submission to the Housing Ombudsman by September 30, 2025, and noted the Local Government and Social Care Ombudsman Annual Review Letter 2024/25.
Full council record
Purpose
To received the Local Government and Social Care Ombudsman
Letter, Housing Ombudsman & Corporate Complaints 2024/25.
Added 6 March 2025
Decision
Cabinet
1)
APPROVED and provided comment on the
Council’s complaints annual submission, which is made up of the self-assessment
shown in Appendix A and the annual complaints performance and service
improvement report, which is attached at Appendix B, which will be submitted to
the Housing Ombudsman (HO) by 30 September 2025.
2) NOTED
the Local Government and Social Care Ombudsman (LGSCO) Annual Review Letter
2024/25 shown in Appendix C.
Related Meeting
Cabinet - Wednesday, 10th September, 2025 4.30 pm on September 10, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 10 Sep 2025 |