Decision

That Cabinet:

a)       make the existing Housing Complaints Coordinator role permanent;

b)      approve the additional roles of a Complaints and Learning / Improvement Officer (1FTE) on a permanent basis and a Complaints Coordinator (1 FTE) for a fixed term period of 1 year, with a further review to consider if this second role needs to be permanent;

c)       approve the required budget for 2026/27 of £119,450 to be funded from the HRA Service Improvement reserve;

d)       note the annual budget required (c. £100k) for future years will be added into the base budget at budget setting for 2027/28 onwards; and

e)       note the recruitment of temporary support until the above roles are approved and recruited (for approx. 6 months from April 2026).