Customer Experience Strategy: Pilot Opening Hours and Customer Promise Feedback Results (Key Decision)
February 20, 2024 Cabinet (Cabinet collective) Key decision Approved View on council websiteFull council record
Decision
AGREED that
Cabinet:
a)
approve the recommendation to resume the
Council’s opening hours of 9:00am - 5:00pm within the
Customer Contact Centre and Housing Repairs; and
b)
note the results of customer feedback about the
Customer Promise, formally adopt the Promise and embed it in the
Council.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 20 Feb 2024 |
| Subject to call-in | Yes |