Annual Complaints Report for 2024-5
October 23, 2025 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet of Newham Council resolved to note the Council's performance in complaints handling for 2024-25 and agreed to improvement actions for 2025-26. This decision was made on 23/10/2025. The agreed actions include noting performance, driving continuous improvement, and embedding early resolution for residents.
Full council record
Decision
For the reasons set out in this report and its
appendices, Cabinet RESOLVED to Agree to:
i)
Note the Council’s performance in complaints handling during
the fiscal year 2024-25, and the improvement actions that will be
taken in 2025-26 to continually drive performance and embed early
resolution for residents.
Alternatives
considered
a)
None. It is considered good practice to report on the
organisation’s performance and the Ombudsman’s letters
to the Authority and the Council is
committed to openness and transparency.
Related Meeting
Cabinet - Thursday 23rd October 2025 10.30 a.m. on October 23, 2025
Supporting Documents
Details
| Outcome | Decision approved |
| Decision date | 23 Oct 2025 |