Purpose

Approval sought for Complaints Remedy
Policy

Content

RESOLVED
 
KEY DECISION
 

 That the Executive approved the
Complaints Remedy Policy.
 
 
 Reasons for Recommendations –
 
·      
Ensure a
policy reflecting best practice to advise and inform decision
making
·      
To support
knowledge and understanding on remedy consideration
·      
Promote
consistent decision making
 

Alternative Options Considered
– Not having a policy reduces efficiency and risks robust
consideration being applied to decision making.