Purpose

To procure and implement, via Direct Award, a cloud based Idox solution across NNC to replace NNC’s six legacy Case Management Systems

Decision

RESOLVED

KEY DECISION

That the Executive:

a) Approved the commencement of the procurement process via the Crown Commercial Services Vertical Application (VAS) Framework, reference Page 162 RM6259, using a Direct Award to purchase and implement a single cloud hosted Idox Case Management System for North Northamptonshire Council.

b) Recommended to Full Council:

i)    The approval of the use of the Transformation Reserve to fund the one-off implementation costs of up to £600,000

ii)   The approval of the inclusion of the ongoing annual revenue savings of £40,400 resulting from the implementation of the new Case Management System in the Medium-Term Financial Plan (MTFP)

c)  Delegated authority to the Executive Member for Growth & Regeneration in consultation with the Executive Director of Place and Economy and the Chief Information Officer to take any further decisions and/or actions required to conclude this procurement process. This will include, but not be limited to:

·     Approving award of the contract to the preferred supplier

·     Finalising the Terms and Conditions of the service

·     Enter into a contract with the preferred supplier for the provision of the service

Reasons for Recommendations:

·       Expiry of the incumbent contracts – the current system contracts expire 31st March 2024.

·       NNC will gain significant benefits from having a single CMS. Levels of service will be improved, and process efficiencies implemented.

Alternative Options Considered:

·       Do Nothing

·       Do Minimal - Replacement Solution for Kettering

·       New supplier single solution

All the alternative options shown above have been discounted as they do not provide an effective solution, for reasons set out in section 5 of this report.