Decision

That the Audit and Governance Committee notes:

(a)   The content and recommendations of the LGCSCO’s and HoS annual review letters, including the outcomes of their investigations completed in the year 2024/25 that relate to North Northamptonshire Council and;

(b)   The content and recommendations of the Annual Landlord

Complaints and Service Improvement report, including the updated annex for insertion in the corporate complaint handling policy.

Reason for Decision: To ensure the correct scrutiny and oversight of corporate complaint handling performance. This supports accountability and transparency which are integral to a positive organisational culture of complaint handling.

Alternative Options Considered: No alternative options considered. Scrutiny of annual performance outcomes by council governance is an expectation of the respective LGSCO and HoS complaint handling codes.