Re procurement of CCaaS platform
May 14, 2024 Delegated Decisions by Cabinet Member for Community & Corporate Services (Cabinet member) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to procure a Contact Centre as a Service (CCaaS) platform to improve customer experience and delegated authority to the Director IT Innovation and Digital Services to award the contract following the procurement exercise.
Full council record
Purpose
To seek approval to
procure a Contact Centre as a Service (CCaaS) platform enabling
improved customer experience in line with the Customer Experience
Strategy.
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 14 May 2024 |
| Subject to call-in | Yes |