Annual Customer Feedback (complaints) Report
July 9, 2025 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to consider recommendations and actions in the Annual Customer Feedback Report to improve customer feedback performance and to note that a paper on the adoption of the Local Government and Social Care Ombudsman’s Complaint Handling Code will be prepared for a future Cabinet Meeting.
Full council record
Decision
RESOLVED:
- 1 to consider the recommendations and actions in the Annual Customer Feedback Report (pages 30 and 31) to support and improve customer feedback performance within Shropshire Council.
3.2 to note that a paper on the adoption of the Local Government and Social Care Ombudsman’s Complaint Handling Code will be prepared for a future Cabinet Meeting (September 2025).
Related Meeting
Cabinet - Wednesday, 9th July, 2025 10.30 am on July 9, 2025
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 9 Jul 2025 |
| Effective from | 17 Jul 2025 |
| Subject to call-in | Yes |