Local Government and Social Care Ombudsman’s Complaint Handling Code
October 15, 2025 Cabinet (Cabinet collective) Awaiting outcome View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
...to support the application of the Local Government and Social Care Ombudsman’s Complaint Handling Code from 1st April 2026, while acknowledging potential resource challenges and the need for collective effort and oversight in prioritizing and handling complaints appropriately across the Council.
Full council record
Decision
RESOLVED:
- 1 That Cabinet support the application of the Code from 1st April 2026, focusing on compliance whilst acknowledging that resource challenges may lead to some practical challenges and delays and noting that action may be taken by the Ombudsman in respect of any failures to implement the Code in full from the new financial year.
3.2 That Cabinet acknowledges that collective effort will be required across the Council to ensure that complaints are prioritised appropriately.
3.3 That Cabinet support the requirement within the Code for Oversight and Scrutiny of the complaints handling processes and annual reporting to Elected Members (to include the Ombudsman’s annual letter and performance data).
Related Meeting
Cabinet - Wednesday, 15th October, 2025 10.30 am on October 15, 2025
Supporting Documents
Details
| Outcome | For Determination |
| Decision date | 15 Oct 2025 |