Housing Landlord Service - Access to Service
April 28, 2026 Cabinet (Cabinet collective) Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet of South Holland Council decided to note the contents of the Housing Landlord Service access report and its accompanying action plan on 28 April 2026. The action plan includes strengthening engagement with ethnic minority tenants, improving engagement with younger tenants, enhancing online service accessibility, ongoing monitoring of service access, strengthening tenant voice, and embedding findings into equality and service planning.
Full council record
Purpose
To note the analysis of the access to the Housing Landlord Service across key protected characteristics.
Decision
- That Cabinet notes the contents of this report (including action plan).
Reasons for the decision
The Regulator of Social Housing is clear that Councillors are responsible for ensuring that the Council, in its role as a registered provider, is meeting the regulatory standards set. Performance data assists Councillors in scrutinising the service
Alternative options considered
Do nothing – this option is not considered. Ignoring these findings may lead to ongoing unequal service access, noncompliance with RSH Consumer Standards, and persistent disparities in tenant outcomes.
Related Meeting
Cabinet - Tuesday, 28th April, 2026 6.30 pm on April 28, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 28 Apr 2026 |
| Effective from | 8 May 2026 |
| Subject to call-in | Yes |