Orbis Telephony & Contact Centre Solution

December 1, 2023 Deputy Chief Executive and Executive Director for Resources (Officer) Key decision Approved View on council website

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Summary

...to award a contract to 4Net Technologies Ltd. for the Orbis Telephony & Contact Centre Solution, following a competitive process under the CCS RM6116 Network Services 3 framework.

Full council record
Purpose

Surrey County Council (SCC) has a statutory duty to support
disabled children, young people and their families. Personal
Support is part of the short breaks offer but is a specialist
service and is only available following assessment. 
 
Personal Support is home-based care, primarily used by
SCC’s Children with Disabilities team to provide families
with respite care (short break), in accordance with their assessed
needs. Personal support may also be used to provide other types of
support such as emergency or crisis support and support outside the
home for children and young people to access and be included in
social and leisure actives in their local communities.
 
The
services provided through the new contract will be available to all
of the Children’s Services teams and the procurement value
reflects this scope.
 
The
new DPS for Personal Support Services will commence on
1st April 2024 and it will be in place for 3 years, up
to 31st March 2027. There is also an available extension
of 2 years taking this to 31st March 2029.
 

Content

It
was AGREED that:
 

A
contract is awarded to 4Net Technologies Ltd.

 

Reasons for the decision

The
Supplier has been identified as the most economically advantageous
solution following a further competition under the Crown Commercial
Service (CCS) RM6116 Network Services 3 framework.
 

Alternative options considered

As
described in the attached Procurement Report
 

Details

OutcomeRecommendations approved
Decision date1 Dec 2023