Purpose

The consideration of the complaint identified a service failing and as part of the redress a payment in the sum identified was considered appropriate.

Decision

To pay to a complainant the sum of £55 (the amount of one years garden waste subscription), as part of the intended redress by the Council in respect of a complaint considered at Stage 2 of its Corporate Complaints Procedure.

Alternative options considered

Option 1 - The non-payment of the proposed sum was considered. However, this was discounted as the merits for making this payment outweighed the merits to not.
Option 2 -
Option 3 -