Purpose

The Digital Markets, Competition and Consumers Act 2024 and associated Competition and Markets Authority (CMA) Price Transparency Guidance require traders to provide consumers with clear and transparent pricing information, including any mandatory fees, charges and payments forming part of the total price.
The amendments to the Princes Theatre booking and restoration fee structure from 1st November 2026 will ensure the Council's ticketing arrangements comply with these requirements and with the CMA's published guidance on price transparency and drip pricing.
The revised arrangements will establish a consistent fee structure across all sales channels, improve transparency for customers and ensure mandatory charges are clearly presented at the point of sale.

Decision

That the Princes Theatre booking and restoration fee structure be amended to ensure compliance with the price transparency requirements of the Digital Markets, Competition and Consumers Act 2024 and associated Competition and Markets Authority (CMA) guidance on price transparency and drip pricing. The revised fee structure will provide a consistent charging structure across all sales channels and ensure mandatory charges are clearly presented to customers in accordance with Competition and Markets Authority guidance. All advertised ticket prices will be inclusive of a £1.50 booking fee and a £1.50 restoration fee, giving a total combined charge of £3.00 per ticket.

Alternative options considered

The proposed changes will ensure compliance with the Digital Markets, Competition and Consumers Act 2024 and associated Competition and Markets Authority (CMA) guidance on pricing transparency, while establishing a clear, consistent and legally compliant fees and charges framework as the Council prepares for Local Government Reorganisation and Devolution