Complaints Summary Quarters 1 and 2

February 5, 2026 Cabinet (Cabinet collective) Unknown View on council website

This summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.

Summary

...noted the summary of complaints received between 1 April and 30 September 2025 to understand the Council's performance in handling complaints.

Full council record

Purpose

A
review of the complaints received under the Council’s
complaints procedures between 1 April and 30 September
2025.

Decision

RESOLVED – 
That the summary of complaints over
period one 2025-26 (1 April 2025 to 30 September 2025) be
noted.
 
REASON FOR
DECISION: To enable
Cabinet to understand the Council’s current performance in
relation to complaints handling.  
 

Related Meeting

Cabinet - Thursday, 5 February 2026 - 6.00 pm on February 5, 2026

Supporting Documents

Complaints Summary Period One 2025-26.pdf
Appendix A - TWBC Annual Review letter 2024-25.pdf

Details

OutcomeDecision Made
Decision date5 Feb 2026
Subject to call-inYes