Complaints Summary Quarters 2025-26
June 25, 2026 Cabinet (Cabinet collective) Unknown View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet decided to note the summary of complaints for 2025-26, approve the LGSCO Self-Assessment against the Code of Practice, and note the Annual Review Letter relating to Council performance for 2025-26. This decision was made on 25/06/2026. The council's complaints handling procedure has been amended to a two-stage process with set response times, and a new mandatory council-wide training is being implemented.
Full council record
Purpose
A review of the complaints received under the Council’s complaints procedure between 1 October 2025 and 31 March 2026.
Decision
To consider and decide on the recommendations as set out in the associated report.
Related Meeting
Cabinet - Thursday, 25 June 2026 - 6.00 pm on June 25, 2026
Supporting Documents
Details
| Reference | Call-ins0 |
| Outcome | Decision Made |
| Decision date | 25 Jun 2026 |
| Effective from | 4 Jul 2026 |
| Expected date | 25 Jun 2026 |
| Originally due | 25 Jun 2026 |
| Lead officer | Jane Clarke |
| Subject to call-in | Yes |