Customer, Digital and Data Strategy
September 10, 2026 Cabinet (Cabinet collective) Key decision Approved View on council websiteThis summary is generated by AI from the council’s published record and supporting documents. Check the full council record and source link before relying on it.
Summary
The Cabinet decided to approve the Customer, Digital and Data Strategy 2026-2028 on 10 September 2026. They also authorised the Executive Director for Resources to finalise the Customer, Digital and Data Delivery Plan and keep it under review. Performance against the Delivery Plan will be reported through the Council's performance and governance arrangements.
Full council record
Purpose
A report to seek Cabinet approval of the Customer, Digital and Data Strategy 2026–2028.
Decision
Resolved
That Cabinet
1) Approves the Customer, Digital and Data Strategy 2026-2028 contained in Appendix 1 (the Strategy);
2) Authorises the Executive Director for Resources to finalise the Customer, Digital and Data Delivery Plan (the Delivery Plan) and to keep it under review over the life of the Strategy; and
3) Requests that performance against the Delivery Plan is reported through the Council’s performance and governance arrangements, specifically within the quarterly Integrated Performance Reports.
Related Meeting
Cabinet - Thursday, 10 September 2026 - 1.45 pm on September 10, 2026
Supporting Documents
Details
| Outcome | Recommendations Approved |
| Decision date | 10 Sep 2026 |
| Expected date | 10 Sep 2026 |
| Originally due | 10 Sep 2026 |
| Lead officer | Stephanie Gardner |