Decision

RESOLVED: that Cabinet:

a.     noted the content of the reports in relation to the complaints handling performance of the Housing Landlord Services. 

b.     approved the submission of the Landlord statement and Appendices A & B to the Housing Ombudsman.  

REASONS RESOLVED:

•         Producing an annual report of complaints performance and service improvement plan, as well as submitting and publishing an annual self-assessment is a requirement of the Housing Ombudsman Complaint Handling Code (the Code). Whilst the Council has delegated the operational responsibility of handling complaints to NPH, as the Registered Provider the Council must ensure it fully complies with the code regardless of its operational arrangements for housing management.  

ALTERNATIVE OPTIONS: None. The report is for information only.