Decision

Summary of
Decision
The Cabinet Member for Communities has
approved the award of a 4-year contract to Foundever GB Limited for the provision of out of
hours contact centre services. The estimated total value of the
contract for the 4 years is £3,343,212 (excluding VAT),
£4,011,854 (including VAT).
 
Reasons for
Decision
Approval to award the contract for out of
hours contact handling services is required to ensure that the
Council can continue to meet its statutory duties to respond to
urgent resident needs outside normal working hours. This service
covers critical areas including emergency housing repairs,
homelessness referrals and adult and children’s social care
escalations, where timely response is essential to protect health,
safety, and wellbeing