Purpose

To consider the delivery method for provision of
Housing Solution Services. 

Decision

Cabinet
approved:
 
The
implementation of a hybrid delivery model for Housing Solutions
Services.
 
To
bring in-house Lot 1: Frontline housing advice and homelessness
prevention and Lot 3: Families Pathway, Housing Assessment,
Allocations and Nominations Services, to be directly delivered by
the Council by April 2025.
 
To
insource back-office functions currently commissioned to support
Housing Solutions including, a contact centre, complaint
management, and finance functions, to sit within existing services
across the Council.
 
To
delegate the new operating model and associated budget for
insourced services jointly to the Strategic Director of Housing in
consultation with the Cabinet Member for Housing Services and the
Executive Director of Finance and Resources in consultation with
the Cabinet Member for Finance and Council Reform.
 
Reasons for Decision: Due to unprecedented challenges within the
housing market, insourcing
the families pathway,
assessment, and homelessness decision making, allocations and
nominations functions will allow the council to have the ability to
provide more person-centred support for those who need it,
integrate with wider Council services and have direct control and
operational oversight of statutory decision
making. 
 
Implementation Date: 5pm 22/7/24