The Quality Accounts Sub-Committee was scheduled to discuss the draft Quality Account for the South West London and St George's Mental Health NHS Trust for the 2025/2026 financial year. This discussion was intended to inform the response from the London Borough of Richmond upon Thames.

South West London and St George's Mental Health NHS Trust - Draft Quality Account 2025/2026

The primary focus of the meeting was the review of the draft Quality Account for the South West London and St George's Mental Health NHS Trust for the 2025/2026 period. This document, which is subject to change, is intended to summarise how the Trust has delivered safe, effective, and person-centred care. It highlights areas of improvement, ongoing challenges, and future priorities, drawing on feedback from patients, carers, staff, and partners.

The draft Quality Account outlines the Trust's priorities for 2025/26, which include:

• Improving the Adult Patient Journey: Aiming to enhance access, experience, and outcomes in adult services through a smooth, digitally-enabled, and prompt patient journey.
• Making the Trust a Great Place to Work: Focusing on developing an exceptional and stable workforce that reflects the communities served and feels valued.
• Sustainability: Working towards financial and operational sustainability to ensure best value and efficiency in health and care across South West London.

The report details progress made in various areas, including:

• Patient Safety: Initiatives to improve physical health assessments, reduce incidents, and enhance the effectiveness of care.
• Effectiveness of Treatment: Progress in quality improvement and innovation programmes, with a focus on increasing the involvement of individuals with lived experience in projects.
• Care Quality Review Visits: Mock CQC-style inspections to identify good practice and areas for improvement within services.
• Patient Feedback: Efforts to embed lived experience at all levels of the organisation, increase meaningful involvement, and strengthen peer support and carer engagement.
• Safeguarding: A continued focus on a 'Think Family' approach to ensure the safety and wellbeing of entire families.
• Pharmacy Services: Aims to strengthen safe and effective medicines use, including quality improvement projects and piloting new care models.
• Health Inequalities: A commitment to active anti-racism and ensuring equitable access to and outcomes from mental health care, particularly for racialised and marginalised communities.

The draft Quality Account also addresses specific areas such as participation in clinical audits, research, commissioning for quality and innovation (CQUIN), statements from the Care Quality Commission (CQC), learning from deaths, data quality, and the performance of various service lines including Acute and Urgent Care, Child and Adolescent Mental Health Services (CAMHS), All Age Eating Disorder (AAED) services, Community services, and Specialist services.

The report notes that the Trust is preparing for an anticipated Well-Led inspection by the CQC during 2026/27. It also details the Trust's compliance with Mental Health Law and efforts to tackle ethnic inequalities and overrepresentation within detentions and Community Treatment Orders (CTOs).

The discussion was also scheduled to cover the minutes of the previous meeting held on Monday, 16 March 2026.