The Corporate Resources & Infrastructure Select Committee was scheduled to discuss the council's annual complaints report, updates on the Growth Plan and Local Plan, and national planning reforms. The committee was also set to review the Forward Plan and its work programme.

Annual Complaints Report 2025-2026

The committee was scheduled to receive an update on complaints and service monitoring data for the period of 1 April 2025 to 31 March 2026. The report, which included appendices detailing the complaints process, trends, and specific reports for Housing Services and Adult Social Care, aimed to provide assurance that complaints and Members' Enquiries were being processed in line with the Council's policies and the Complaint Handling Codes issued by the Local Government and Social Care Ombudsman and the Housing Ombudsman Service. The report highlighted a significant rise in service requests and complaints compared to the previous year, with the Place Directorate accounting for the majority of these. It also detailed service improvements made in response to complaints across various areas, including Housing Need, Housing Maintenance and Repairs, Tenancy Management, Anti-Social Behaviour, Children and Young People Services, and Adult Social Care. Learning from complaints and actions taken to address them were also outlined.

Growth Plan - Delivery

An update was scheduled regarding the delivery of the Hillingdon Growth Plan, which was adopted by Cabinet in July 2026. This plan outlines the council's 10-year vision for inclusive and sustainable growth across the borough, focusing on four priority growth areas: Uxbridge and Brunel Quarter, Hayes, Stockley Park and the Old Vinyl Factory, the Heathrow Economic Activity Zone, and towns and green spaces north of the A40. The report detailed the governance arrangements, including the proposed Hillingdon Growth Board, and the delivery strategy, which is organised around five workstreams: Development, Regeneration, Skills, Inward Investment, and Housing. The report also identified key delivery risks and outlined the expected benefits for residents.

Inward Investment - London Real Estate Forum (LREF)

A verbal update was scheduled concerning the council's participation in the London Real Estate Forum (LREF). This would likely cover discussions and opportunities related to attracting inward investment to the borough.

National Planning Reforms

The committee was scheduled to receive a summary of national planning reforms, including the revised National Planning Policy Framework (NPPF) and new plan-making regulations. The report detailed the potential impacts of these reforms on residents of the London Borough of Hillingdon, highlighting concerns such as increased pressure on Green Belt land, reduced local control over planning decisions, and the potential for higher-density development around railway stations. The report also outlined changes to the National Scheme of Delegation for planning applications and the new Local Plan system.

Local Plan Update

A verbal update was scheduled on the progress of the Local Plan. This would likely include information on the ongoing consultation processes and the development of the plan's content and evidence base.

Policy Review Discussion & Guidance

This agenda item was intended to allow the committee to begin considering potential topics for policy reviews. The accompanying report provided guidance on the committee's remit, an overview of how reviews are conducted, examples of previous and potential new review topics, and a scorecard to assist in assessing the suitability of these topics. The committee was invited to identify potential review topics for officers to scope further.

Forward Plan

The committee was scheduled to consider the Cabinet's latest Forward Plan, which details upcoming key decisions and other decisions to be taken by the Cabinet and Cabinet Members. The report outlined the actions available to the committee in monitoring this plan, including providing comments on items within its remit and requesting further information. The Forward Plan itself, detailing specific upcoming decisions, was also provided.

Work Programme

The committee was scheduled to consider its Multi-Year Work Programme, with the aim of noting future meeting dates and forward-planning its work for the current municipal year. The report listed the scheduled meeting dates for the upcoming year and outlined the committee's role in engaging residents and making recommendations for service improvements.