The Officer Non-Key Decision meeting of Newham Council on Thursday 5 November 2026 considered a decision to procure a service for the maintenance of boosted water pump systems across the borough. This decision aims to ensure the continued safe and reliable operation of these essential systems for residents.

Servicing and Maintaining Boosted Water Pump Systems

The meeting approved a procurement process to appoint a single supplier for the servicing, maintenance, and repair of boosted water pump systems within Newham Council's housing stock. This contract will initially be for three years, with an option to extend for up to a further two years. The chosen procurement route will be a mini-competition call-off from the Procurement Hub Construction Works DPS, Plumbing and Heating workstream.

The scope of the service includes bi-annual servicing of mechanical and electrical components, pressure vessel and system checks, and operational testing. It also covers reactive repairs with defined response times for emergency, urgent, and routine faults. The contractor will be responsible for maintaining asset registers, providing lifecycle recommendations, and ensuring compliance with relevant safety standards.

This project directly supports the council's Priority 5, 'Homes for our Residents', aiming to increase resident satisfaction with the overall quality of their homes. The procurement process will also incorporate Community Wealth Building principles, requiring tenderers to demonstrate how they will support local employment, procurement, and training. The London Living Wage will be a mandatory requirement for successful tenderers.

The decision to procure these services was deemed necessary as the council's in-house Repairs and Maintenance Service (RMS) does not possess the capacity, workforce, or specialist skill set required for this particular type of work. The projected total contract value is up to £0.445 million over a five-year term, with an estimated annual expenditure of approximately £0.089 million. These costs will be met from the existing Housing Revenue Account (HRA) revenue budget for reactive repairs and the Major Works project budget within the Investment Stock Assets programme for planned servicing.

The report highlighted that formal Section 20 leaseholder consultation was not required as the costs fall below the statutory threshold. Internal engagement had been conducted with various Council teams, including Compliance, Health & Safety, Housing Operations, Finance, and Legal Services, to ensure the proposed approach was robust, compliant, and operationally appropriate.

The decision was made by Loretta Chalkley, Assistant Director of Housing Property Services. The decision was made on 5 November 2026.

Documents:

• Public minutes 05th-Nov-2026 Officer Non-Key Decision
• Agenda frontsheet 05th-Nov-2026 Officer Non-Key Decision
• Public reports pack 05th-Nov-2026 Officer Non-Key Decision