The Cabinet (Housing) Committee of Stockport Council met on Wednesday 10 December 2025 to discuss the responsible and accountable person role, customer feedback, performance reports, and the supported and specialist housing strategy. The committee approved and adopted the Supported and Specialist Housing Strategy.

Responsible and Accountable Person Role and Update from Council Assurance Meeting

The committee received an update on the role of the responsible and accountable person for housing matters, held by Mark Glynn, Director of Place Management. This role involves ensuring compliance with housing regulations and health and safety standards, primarily through quarterly Council Assurance Meetings with Stockport Homes. These meetings aim to provide assurance that Stockport Homes is meeting its responsibilities. The report highlighted that these assurance meetings have strengthened over the past year, with increased scrutiny on areas such as building safety regulator notices and performance on tenant satisfaction measures. Discussions also touched upon the upcoming inspection by the housing regulator and the recruitment process for a new chief executive of Stockport Homes, with Councillor Mark Roberts, Leader of the Council, and Councillor Jilly Julian, Cabinet Member for Finance, Resources & Innovation, set to be part of the stakeholder panel. The committee noted the responsibilities of the accountable person and the update from the latest Council Assurance Meeting.

Customer Feedback, Experience and Voice (Stockport Homes)

This agenda item focused on Stockport Homes' efforts in gathering customer feedback and engaging residents in decision-making. The report indicated a strength in Stockport Homes' feedback team, evidenced by a reduction in complaints. A draft customer experience strategy was presented, outlining an ambitious plan for collating feedback. Challenges identified included an increase in MP and councillor inquiries and the ongoing work to improve repair satisfaction. The committee was recommended to consider and note the content of the report's appendices and provide comments on the draft customer experience strategy.

Stockport Homes Corporate Performance Report

The committee reviewed Stockport Homes' performance against key performance indicators, including Tenant Satisfaction Measures (TSMs), up to September 2025. The report indicated that TSMs remain high and above the national average. However, challenges were noted in areas such as non-emergency repairs, rent collection, and access to properties to meet decent homes targets. These challenges had been previously discussed at scrutiny. The committee was recommended to comment on and note the report, with discussions highlighting the deliberate stretching of targets by Stockport Homes to drive continuous improvement.

Supported and Specialist Housing Strategy (H&E7)

The committee considered the Draft Stockport Council Specialist and Supporting Housing strategy, which aims to address the changing demographics and future supported housing needs in Stockport over the next 15 years. The strategy was described as ambitious and essential for meeting residents' future housing needs, though challenges related to funding and inflationary pressures were acknowledged. The report detailed the work done to gather demographic data and engage with individuals with lived experience to shape the strategy. The committee was recommended to approve and adopt the Supported and Specialist Housing Strategy. This decision was approved, with the committee adopting the strategy.