The Brent, Lewisham and Southwark IT Committee is scheduled to meet on Tuesday 17 March 2026. The meeting's agenda includes an update on the Shared Technology Services (STS) and a report on cyber security.

Shared Technology Services Update

The committee is set to receive an update on the performance of the Shared Technology Services (STS) between November 2025 and February 2026. The report indicates that Service Level Agreement (SLA) performance for priority 3 operational incident issues has improved, while priority 4 operational request calls have been maintained within SLAs. The STS has also achieved one of its lowest numbers of open issues and requests despite an increase in its user base.

Key initiatives and projects are highlighted, including the ongoing upgrade of laptops to Windows 11 across all three councils, with Brent nearing completion. Other significant projects include the deployment of server upgrades, the transition to Windows 11 to ensure system security, and the implementation of SD-WAN connectivity. The report also details the introduction of a new Customer Satisfaction (CSAT) survey, which has shown an increase in overall satisfaction scores.

A significant development noted in the report is Southwark Council's formal notice to exit the Shared Technology Services partnership, with an intended completion date of 31 March 2028. The report outlines the initial steps being taken to manage this exit, including the appointment of a dedicated Transition Manager and the scheduling of joint planning sessions to develop a comprehensive exit plan. This plan will cover workstreams related to people, contracts, commercial aspects, and operations.

The report also touches upon procurement updates, noting that 2026 is anticipated to be a peak year for contract renewals. Several significant savings have been achieved through procurement negotiations, including those related to printing services, telecoms expense management, and email filtering contracts. Upcoming contract renewals for services such as endpoint protection, email filtering, and mobile voice and data are also detailed.

Updates from individual councils are included, with Brent detailing progress on its digital modernisation agenda, including website outage exercises, laptop rollout completion, and improvements to accessibility support. Lewisham's digital update highlights improvements to its housing portal, bulky waste collection service, and highways licensing processes, alongside efforts to improve digital connectivity. Southwark's update focuses on its partnership with STS, cybersecurity measures, data platform modernisation, and the deployment of Robotic Process Automation (RPA) and Artificial Intelligence (AI). The report also details Southwark's ongoing laptop replacement programme and its transition to Zero Trust Network Access (ZTNA).

Shared Technology Service Cyber Security Update

The committee will also receive a report providing an update on the cyber security status, threats, and mitigations in relation to the Shared Technology Services. This report will detail ongoing work to enhance cyber security controls, including firewalls and third-party supplier management, as well as wider security enhancements being delivered through the transition to Windows 11. The report is expected to cover progress in areas such as the onboarding of a provider for 24/7 Security Operations Centre monitoring, further development of cyber security controls, and work with LOTI¹ on wider security enhancements.