Report on complaints over 2023/24 and an changes to our overall process for handling complaints following changes proposed by the Local Government and Social Care Ombudsman

Recommendations Approved

Financial Management 2024/25 - Q1 Forecast to year end

From: Executive - Tuesday 3rd September, 2024 7.00 pm - September 03, 2024

Recommendations Approved

Ward Freman Pool Update

From: Executive - Tuesday 3rd September, 2024 7.00 pm - September 03, 2024

An update following the closure of the pool in December 2023 and formation of a local community group.

For Determination

Summary

Meetings attended: 34
Average per month: 1.3
Decisions recorded Not all decisions are recorded, so this may significantly underestimate the number of decisions actually made.: 4

Councillor Joe Thomas

Activity Timeline

Meetings Attended Note this may include planned future meetings.

Decisions from Meetings

Advertising and Sponsorship Policy

East Herts Complaints Process and Changes to the LGSCO Code of Practice

Financial Management 2024/25 - Q1 Forecast to year end

Ward Freman Pool Update

Summary

Meetings Attended ^{Note this may include planned future meetings.}