Housing Ombudsman's Complaint Handling Code
A code of practice set by the Housing Ombudsman for social landlords to handle complaints effectively.
Policy
Primary Focus Stories
2 stories
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Camden Council Updates Complaints Policy to Align with Ombudsman
December 1, 2025 • CamdenPrimary -
Tower Hamlets Aims to Improve Housing Complaint Handling
August 1, 2025 • Tower HamletsPrimary
Primary Focus Meetings
2 meetings
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the Cabinet of North West Leicestershire Council
April 28, 2026 • North West LeicestershirePrimary -
the Housing Assurance Board of Croydon Council
April 13, 2026 • CroydonPrimary