Housing Ombudsman's Complaint Handling Code
A set of standards and guidelines set by the Housing Ombudsman for handling complaints effectively and fairly.
Policy
Primary Focus Stories
2 stories
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Camden Council Updates Complaints Policy to Align with Ombudsman
December 1, 2025 • CamdenPrimary -
Tower Hamlets Aims to Improve Housing Complaint Handling
August 1, 2025 • Tower HamletsPrimary
Primary Focus Meetings
5 meetings
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the Overview and Scrutiny Management Committee of Doncaster Council
September 17, 2026 • DoncasterPrimary -
the Cabinet of Doncaster Council
September 9, 2026 • DoncasterPrimary -
the Housing Scrutiny Commission of Leicester Council
September 7, 2026 • LeicesterPrimary -
the Audit and Governance Committee of North Northamptonshire Council
June 15, 2026 • North NorthamptonshirePrimary -
the Cabinet of North West Leicestershire Council
April 28, 2026 • North West LeicestershirePrimary