Review of the Corporate Complaints Policy in relation to Data Protection Complaints

May 21, 2026 Cabinet (Cabinet collective) Key decision Approved View on council website

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Summary

The Cabinet of Derbyshire Council approved the revised Corporate Compliments and Complaints Policy on 21/05/2026. This policy includes the management of data protection complaints and will be implemented from 19th June 2026. The revised policy incorporates amendments to ensure compliance with the Data (Use and Access) Act 2025.

Full council record

Purpose

The Corporate Complaints policy is being updated to include the management of data protection complaints.

Decision

RESOLVED:

To approve the revised Corporate Compliments and Complaints Policy at Appendix 2 of the report for publication and full implementation from 19th June 2026.

Related Meeting

Cabinet - Thursday, 21 May 2026 12.00 pm on May 21, 2026

Supporting Documents

Appendix 2.pdf
Cabinet Report April 2026 - Complaints Policy DP amends.pdf

Details

OutcomeRecommendations Approved
Decision date21 May 2026
Effective from29 May 2026
Lead officerJane Lakin
Subject to call-inYes