The Housing Management (Cabinet) Sub-Committee is scheduled to meet on Thursday 30 July 2026 to review the council's housing performance and compliance, discuss strategic risks, and consider the annual report on council housing. The committee will also review the ongoing improvement programme for housing services and the forward plan for future discussions.

Housing Management Performance and Compliance Report April 2026

The committee is scheduled to receive an update on the performance and landlord compliance position of the council's housing stock as of April 2026. The report details key performance indicators (KPIs) across various areas, including repairs, rent collection, and safety compliance. It highlights areas where targets are being met and those that require attention, outlining mitigation actions being taken. For instance, the report indicates that while rent income collection remains at the target level of 99%, performance in Stage 1 complaints has decreased significantly below the target. The report also details the compliance dashboard, showing progress on remedial actions for fire risk assessments, legionella, and electrical safety checks.

Housing Management Strategic Risks

A review of the strategic risks facing the council's housing management service as of May 2026 is scheduled for discussion. The report outlines ten strategic risks, with a heatmap and detailed overview of control measures to mitigate them. Since the last review in February 2026, nine risks have maintained their score, while one risk, 'geo-political and economic uncertainty' (HRD0008), has increased due to global events impacting energy supplies and potential inflationary pressures. This risk has been rated as 'Amber' with a score of 15. Other significant risks with scores of 15 include the condition of the housing stock (HRD0009), the occurrence of a major incident (HRD0002), and legacy systems being unable to meet governance and data process requirements (HRD0004). A new risk, 'water pressure outages' (HRD0010), has been added with a score of 12, stemming from reduced water pressure from Thames Water, leading to potential reputational damage and financial liability.

Council Housing Annual Report 2024-25

The committee is scheduled to review the Council Housing Annual Report for 2024-25. This report provides an overview of the council's performance as a landlord, in line with the Regulator of Social Housing's (RSH) Transparency, Influence and Accountability Consumer Standard. It includes annual performance data on health and safety, major works, and complaints handling, as well as service expenditure. The report acknowledges areas of weakness identified in the RSH's 'C3' grading and outlines the 'Your Voice, Our Action: Safe Homes, Great Services' improvement programme designed to address these issues. It also highlights progress in resident engagement and community partnerships.

Your Voice, Our Action: Safe Homes, Great Services Programme Highlight Report

This report provides an update on Phase One of the 'Your Voice, Our Action - Safe Homes, Great Services' Programme, which ran from November 2024 to April 2026. The programme successfully delivered 96 improvement initiatives across 11 workstreams, focusing on strengthening governance, improving compliance in areas such as repairs, health and safety, and resident engagement. The report notes that a small number of deliverables are still in progress and will be completed by July 2026. It also details the development of Phase Two of the programme, which aims to build on existing improvements and address remaining areas of regulatory non-compliance to achieve a higher regulatory grading. The committee is asked to note the progress of Phase One, approve the establishment of Phase Two, and note any overdue actions or proposed programme amendments.

Housing Management Cabinet Sub-Committee Forward Plan

The committee is scheduled to review its proposed Forward Plan for the upcoming municipal year. This includes noting the standard agenda items that will enable the committee to fulfil its functions, such as reviewing performance, compliance, and the 'Your Voice, Our Action' programme. Additionally, proposed future items for consideration are outlined, including quarterly reports on Housing Management Strategic Risks, discussions on Leasehold Major Works Repayment Options, an Ad-hoc Land Disposals Policy, the Annual Complaint Performance Report and Self-Assessment, and the Housing Management Complaints Policy and Procedure.

The meeting will also include a public question and answer session at the beginning, allowing residents to raise queries with the Mayor and Sub-Committee members.